Privacy Policy
Effective date: 1 Jan 2025
Information we collect
Contact details, booking preferences, and usage analytics. We do not sell your data.
- Identifiers: name, business name, email, phone number (+1 604 392 5487), city/province.
- Transactional: studio bookings, invoices, support interactions.
- Technical: IP address, device, browser, pages visited, timestamps.
- Preferences: language, notification choices, cookie settings.
Sensitive data is not required. If you voluntarily provide sensitive data, we process it only with explicit consent or as required by law.
How we use information
To provide studio availability, respond to inquiries, and improve service quality.
- Deliver and personalize services you request.
- Authenticate, prevent fraud, ensure security and integrity.
- Measure usage to enhance reliability and performance.
- Comply with Canadian legal obligations and tax requirements.
- Communicate service updates. You may opt out of non-essential communications.
We rely on consent, contract necessity, and legitimate interests as applicable legal bases under Canadian privacy law.
Storage and security
Data is stored securely with role-based access and encryption in transit.
- Encryption in transit (TLS) and at rest where available.
- Access controls, least-privilege, and audit logging.
- Backups with limited retention and secure deletion processes.
International transfers may occur. When data leaves Canada, we apply contractual and technical safeguards to ensure a comparable level of protection.
Your rights (Canada)
You can request access, correction, or deletion of your data, subject to legal requirements.
- Access and portability: receive a copy of your personal information.
- Correction: update inaccurate or incomplete data.
- Deletion: request we delete data where permitted by law.
- Restriction/objection: limit certain processing activities.
- Withdraw consent: for non-essential processing at any time.
- Complaint: you may contact your provincial privacy regulator or the federal privacy commissioner.
To exercise these rights, use the request form below.
Cookies
We use essential and analytics cookies. You can opt out via the cookie banner controls.
- Essential: required for site security and preferences.
- Analytics: help us understand site performance and improve usability.
- Retention: preferences are stored for up to 6 months.
Data retention
We keep personal information only as long as necessary to fulfill the purposes outlined above, including for legal, accounting, or reporting requirements. Typical retention periods:
- Account and booking records: 7 years after last activity for tax and audit.
- Support tickets: 24 months after resolution.
- Analytics: 14 months in aggregated, de-identified form.
Children’s privacy
Our services are intended for individuals 16+ in Canada. We do not knowingly collect personal information from children under 16.
Contact
Submit a privacy request
Use this form to request access, correction, deletion, portability, or to withdraw consent. We respond within 30 days.